Refund policy

At IngCrafts, we are committed to ensuring your satisfaction with our magical artifacts. Due to the unique and handcrafted nature of our products, all sales are considered final. However, we are dedicated to providing a positive customer experience. If you encounter any issues with your order, please reach out to us, and we will do our best to resolve the matter.

Returns and Exchanges:

• We do not accept returns or exchanges, except in cases of defective or damaged items.
• If your item arrives damaged or defective, please notify us within 7 days of receiving the product.
• To be eligible for a resolution, the item must be unused and in its original condition.
• Resolution may include replacement or store credit, at our discretion.

Non-Returnable Items:

• Custom-made or personalized products.
• Digital downloads or intangible items.
• Sale items or gift cards.

Refunds:

• Refunds are not issued for change of mind or dissatisfaction with the magical properties of the product.
• In cases of defective or damaged items, refunds may be issued upon inspection and approval.
• Approved refunds will be processed within 10 business days.